Brazuca Services
Every time we want to buy something or use a paid service we need to make sure we are not wasting our money, that we work so hard to earn, on something not so good. One of the ways to accomplish that is through experiences from those who have already tried the product or service. That’s why honest reviews are so important. They guide the consumer where they should go. Or at least they should.
So, let’s explore how to make useful reviews.
Be relevant and informative
Give details of your experience. Tell the date and the time of the day you went to a restaurant or store, if it was crowded or the order took a long time to arrive and if you were welcomed or ignored. If in a restaurant, tell what dish you have really enjoyed or your least favorite. Be descriptive of the food. Don’t say it was just good, say it was cold or hot, crispy, salt, well-seasoned, etc.). If it was a service, try to detail how it was done, what made you satisfied or not, etc. Tell what makes you want to come back to the place or stay away.
Be concise and relevant, most people don’t have time to read long reviews and they will ignore them anyways.
Leave out names
It is always good to praise an employee, but it is always good practice to omit names as well, especially when you want to rant on someone for a bad service. As far as the review is concerned, it will not be helpful to be vindictive on someone specifically and do not speak really about the experience you had. A review should not be a way to blow off steam, but to help others with your experience.
Be honest and genuine
Try to explain, as accurately as possible, why you like or dislike the service or place, giving positive and negative remarks of your experience. Remember that your review should tell your personal story, what happened to you. Try to avoid remarks like “other people have had the same issue” to corroborate your story. It is likely that readers don't really know who those other people are, but they are hearing from you your own story. Don’t make up things. Stick to what you've experienced firsthand.
Be respectful and mindful
Even though you may have a criticism to share, do it respectfully and constructively. Every day is different, be mindful. Nobody is perfect, be graceful. If your review is about a restaurant, don’t base it on just one experience. Try another day and other dishes to have a better idea of the service. And don’t criticize about a food you ordered but you already hate.
Don’t start writing if you’re angry
Frustration is something real and can make you angry. If you feel like that, take some time away from the issue. Don’t write something in a bad mood that might haunt you back later. Try to have a clear and logic mind when reviewing. Read aloud to yourself what you wrote to make sure it is appropriate and right to share. Do it as you were at the receiving end of the review.
Put yourself on the business shoes
Positive reviews are good but they do not draw as much attention as the bad ones. Although there is no excuse for bad service or poor treatment anywhere, try to understand why things happened the way it did and write it on the review.
Reviews are not a news forum
If one of the businesses is on the news, please leave the commentaries of those recent news for other social networks or blogs. Reviews are meant to give an account of an experience a customer has had with a specific business on a specific time, not a forum for debate about that business.
Mind your Writing
Please, try your best to write in common words, and check your spelling and grammar to make them readable. Avoid excessive CAPITALIZATION and punctuation (!!!!!! ??????).
Check out the Community Guidelines for more details.